CORE SERVICE AGENCY

Green Door is a certified Core Service Agency (CSA) under the District of Columbia's Department of Mental Health and provides a variety of mental health services for our members. The term "Core Service Agency" means that we are responsible for helping our members get all their basic (or core) needs met. A CSA provides:
  • Medication management and psychiatric services
  • Medication/health education
  • Individual, group and family counseling
  • Community support/case management
  • 24-hour support in times of emergencies
  • Assertive Community Treatment (very intensive case management services) linkage
  • Intensive Day Treatment linkage
  • Services and supports for families
  • Programs for people with substance abuse issues and mental illness
  • Day activities
  • Employment services
  • Homeless outreach services
  • Forensics and criminal justice services
  • Staffed and independent housing

What happens when a person with a mental illness calls Green Door for help?
Green Door can set up an intake appointment within a week. Intake staff and the potential new member meet over several days to assess the needs and goals the new member would like help achieving. Together they develop an action plan (Individual Recovery Plan) and how Green Door can help them meet their goals.

Beginning with the individual's health, Green Door physicians and nurses track physical needs, as well as mental health needs, and prescribe the lowest dose of medication possible. Community Support Workers (case managers) provide a wide variety of assistance including helping the new member find housing, a job or medical care; assisting them to return to school; or getting into a substance abuse support group. In addition, the Community Support staff person can help the member with basic independent living skills such as money management, meal planning and cooking. If requested, the case manager can also help a member who forgets to take their medication and obtain counseling services.

Green Door staff are on call for our members at all times. We help our members to receive more intensive crisis services when needed.